Exchanges


  • Do you have an exchange policy?

We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened ST Hair Extension set for a set of the right color within thirty (30) days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.

 

  • May I exchange my order?

1.We are more than happy to accommodate exchanges of hair extensions that have NOT been opened, worn or tampered with.

You may exchange your ST Hair Extensions order ONLY if they have NOT been opened and not taken out of the packaging within the 30 days of receiving your order. ST Hair Extensions are packaged with a special security seal which identifies if the extensions have been taken out of the cardboard backing to which they are attached.

ST hair can only do returns for sets with in the same range.

 

  • Why are ST Hair Extensions non-exchangeable if opened?

Human hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.

We are not alone; other hair extensions suppliers do not allow returns of opened items for the same reasons.

  • How can I exchange my hair extensions to the right color?

You must contact us first at (miami@siutse.com) within the industry leading thirty (30) day exchange period.. All ST Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice.

We will then provide you with our return address and instructions, which is in  Miami, Florida where the exchanged item will be inspected to see if you qualify for an exchange. Opened merchandise will not be exchanged.

  • When will I receive my exchange?

We will send you the different color hair extensions after we have received, inspected, and confirmed that the returned hair extensions were not opened, which is protected by a security seal.

  • What is the exchange period?

We will provide an exchange for unopened hair extensions within industry leading thirty (30) days of the date that you receive your hair extensions.

  • May I exchange ST Hair Extensions without contacting you or getting an RMA?

No. You must contact us prior to sending your exchange as our return address is different from the address we ship our hair extensions from. Also, the RMA facilitates tracking of your returned product and expedites your exchange.

Please note that exchanges for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.

  • How may I contact you?

You may contact us by e-mail at miami@siutse.com and we will reply to you within 24 hours.